Last Updated: June 2026
Order Review
All orders are reviewed manually before acceptance.
Cancellations
Orders may be cancelled before preparation or shipment begins.
Personalized Products
Customized or personalized items may not be eligible for refunds once preparation has started.
Damaged Items
If an item arrives damaged, please contact us within 7 days of delivery and provide photographs of the item and packaging.
Refund Approval
Refund requests are reviewed individually. Approved refunds will be processed using an agreed method.
Contact
For refund requests:
